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11	Annual Digest 2010-2011for Web Site.pub Add to Reading List Source URL: www.citizensrep.nl.ca Language: English - Date: 2011-11-23 08:42:21 Ethics Politics of Europe Law Ontario Ombudsman Praja Foundation Legal professions Government officials Ombudsman
12	ROLE ROLE: One of the Government’s main objectives is to create a CITIZEN’S CHARTER to guide citizens / Add to Reading List Source URL: www.pasay.gov.ph Language: English - Date: 2014-02-17 23:31:44 E-Government Praja Foundation Open government Public administration Pasay
13	REVISED FRAMEWORK FOR CITIZEN’S CHARTER EXTRACTS FROM CENTRAL SECRETARIAT MANUAL OF OFFICE PROCEDURE 12TH EDITION MAY 2003 THAT COMPRISES OF THE BASIC FRAMEWORK AND INCLUDES ASPECTS OF INFORMATION TO BE INCLUDED IN THE Add to Reading List Source URL: www.goicharters.nic.in Language: English - Date: 2009-06-12 04:26:55 Canadian Charter of Rights and Freedoms Praja Foundation
14	Seven Steps to a Citizen Charter with Service Standards Implementation Plan for Governmental Organizations Practitioners handbook Add to Reading List Source URL: www.mk.gov.lv Language: English - Date: 2015-04-05 01:44:17 Public administration Consumer behaviour Marketing E-Government Customer satisfaction Identity management Customer Usability Praja Foundation Business Technology Open government
15	EXTRACTS FROM CHAPTER FOUR OF THE TWELFTH REPORT OF SECOND ADMINISTRATIVE REFORMS COMMISSION – ‘CITIZEN Add to Reading List Source URL: www.goicharters.nic.in Language: English - Date: 2009-06-12 04:26:55 Quality management Evaluation Praja Foundation
16	REVISED FRAMEWORK FOR CITIZEN’S CHARTER EXTRACTS FROM CENTRAL SECRETARIAT MANUAL OF OFFICE PROCEDURE 12TH EDITION MAY 2003 THAT COMPRISES OF THE BASIC FRAMEWORK AND INCLUDES ASPECTS OF INFORMATION TO BE INCLUDED IN THE Add to Reading List Source URL: goicharters.nic.in Language: English - Date: 2009-06-12 04:26:55 Canadian Charter of Rights and Freedoms Praja Foundation
17	EXTRACTS FROM CHAPTER FOUR OF THE TWELFTH REPORT OF SECOND ADMINISTRATIVE REFORMS COMMISSION – ‘CITIZEN Add to Reading List Source URL: goicharters.nic.in Language: English - Date: 2009-06-12 04:26:55 Quality management Evaluation Praja Foundation
18	INFORMATION AND FACILITATION COUNTERS IN THE CENTRAL GOVERNMENT MINISTRIES AND DEPARTMENTS Add to Reading List Source URL: www.minorityaffairs.gov.in Language: English - Date: 2011-03-01 02:58:57 Praja Foundation Ministry of Personnel Public Grievances and Pensions James Madison United States Constitution Ministry
19	Guidelines for Designing and Implementing SEVOTTAM Compliant CITIZEN’S / CLIENT’S CHARTER & GRIEVANCE REDRESS MECHANISM BY Add to Reading List Source URL: www.minorityaffairs.gov.in Language: English - Date: 2011-03-01 02:59:16 Grievance Lawsuits Administrative Reforms Commission Government Law Politics Praja Foundation Ministry of Personnel Public Grievances and Pensions Public administration Civil rights and liberties Government of India
20	EXTRACTS FROM CHAPTER FOUR OF THE TWELFTH REPORT OF SECOND ADMINISTRATIVE REFORMS COMMISSION – ‘CITIZEN Add to Reading List Source URL: www.minorityaffairs.gov.in Language: English - Date: 2011-03-01 02:58:58 Quality management Evaluation Praja Foundation

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